Policies
Ordering
Wai Ching orders are fully customizable in color, design, and fit.
To order a dress, a 50% deposit is required. The balance is due upon completion of the piece. The order can be made through the site or by calling the Seattle studio. If you have any questions about your order you can reach us via email or phone. Our contact information is at the bottom of the page.
Shipping
Our current lead time is about 4-15 weeks. If you are short on time, please let us know and we will do what we can to accommodate you.
Our entire manufacturing process is done by hand in our Seattle studio, including our hand-dyed fabrics. Each order takes great time and care – and is well worth the wait!
Returns & Exchanges
Wai-Ching pieces made in standard sizes and colors may be returned within 15 days in their original condition. We require a 50% restocking fee for all returns requesting a refund. A 30% restocking fee applies to all exchanges. Please take into account that everything is made-to-order by hand.
All sales are final on custom orders, but we offer alterations at no additional charge.
